Business-performance management calls for understanding business units' tactics and goals.

Article looks at the customer management software market, its players, and its implications.

E-commerce requires companies to integrate processes at many levels with multiple partners.

Interesting investigation/analysis of the Open Source phenomenon. Quoting the author, "The problem of intellectual property rights is about creating incentives for innovators. ... means of 'protecting' knowledge assure that economic rents are created and that some proportion of those rents can be appropriated by the innovator...Open Source software inverts this logic...Collaborative Open Source software projects such as Linux...have demonstrated...that a large, complex system of code can be built...in a non-proprietary setting..." Paper also includes a history of open source and a description of open source process.

Article gives basic overview of the ASP (Application Service Provider) concept and model; offers some statistics, examples, analysis and an interview with Phil Wainewright, founder and managing editor of ASPnews.com