Many managers disdain “process” – organizations that put a premium on “the way things have always been done around here” over those that champion bold and rapid decision making. Ironically, as this author states, making the right decision is less important than focusing on how the decision is made – the process. In a compelling argument he makes the case that examining how decisions are made, rather than the decisions themselves, will lead to better decisions.

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Author(s): Michael A. Roberto
Original Source: Ivey Business Journal