This research report serves to help managers navigate in the complex change management environment. The report presents current models and methods used based on the collective wisdom and experience of The Conference Board's Three Faces of Change Working Group members, a survey, in-depth interviews and case studies. Drawing on these resources, the working group sought to examine the state of the art in initiating and effecting change in business enterprises. Its focus was to study change management at three organizational levels:
1. Organization
2. Department
3. Individual

The knowledge about competencies gleaned from this research will help organizations know more about what they need to make change management work.