Below are Articles by the Author:
Brian Ward




Displaying 1 to 5 of Articles Results

1. The Footsteps of Change external link
Understand how change migrates from one group to the next, and you will dramatically increase your chances of success.

see also "Planning Change Management Communication" at
http://www.managerwise.com/cgi-bin/frames.cgi?page=kbank/kb361.html&zone=kbank
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ManagerWise.com
Brian Ward
2003-10-28
213

2. Creating Customer Loyalty: The Customer Loyalty Grid™ external link
What makes a loyal customer? One who speaks loudly and with fervor about your organization, telling others how you have made a real and positive difference in their lives? In a word...expectations.
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ManagerWise.com
Brian Ward
2003-08-01
114

3. The New Accountability external link
Note: CEO Refresher articles are no longer free...
The new accountability reflects the new reality...a world that is changing rapidly, where information moves at lightning speed, where shared knowledge and wisdom are the true drivers of success, and where cause and effect is not what we think it is.
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CEO Refresher
Brian Ward
2002-11-19
88

4. The Five Key Facets of Quality Leadership external link
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What are the key facets of quality leadership? Here are the ones that we have distilled from our research and practice ... we call it the FACET Leadership Coaching Model(TM): Focus - Authenticity - Courage - Empathy - Timing
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CEO Refresher
Brian Ward
2002-04-15
112

5. When You Lead ... Do Others Follow? external link
Note: CEO Refresher articles are no longer free...
Article takes a quick look at Situational Leadership (TM),
the original work of Dr. Paul Hersey and Dr. Ken Blanchard at the Centre for Leadership Studies, which identifies four possible descriptions of a leader's style:
- Directing
- Selling
- Participating
- Delegating
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CEO Refresher
Brian Ward
2002-04-12
124