Below are Articles by the Author:
Bob Wallace




Displaying 1 to 3 of Articles Results

1. The Modern Call Center external link
Web-enabled call centers let businesses provide improved customer service by combining the best of telephone and online communication.
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InformationWeek
Bob Wallace, George V. Hulme
2001-05-19
39

2. Content-Delivery Networks Ease Web-Site Crunches external link
Get a high-level overview of content-delivery services and their role in alleviating uneven E-Commerce traffic. Also see related story, "Content-Delivery Network Services Vary Greatly" at: http://www.informationweek.com/815/cdnvendors.htm
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InformationWeek
Bob Wallace
2001-05-01
31

3. Wireless Everything external link
Businesses are harnessing the technology to spur sales and give workers an edge
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InformationWeek
Bob Wallace
2000-08-17
119